What we collect and why

When you shop with Craft and Trimmings Online, there are different ways we gather information about you:

• When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details. Apart from your credit card details which are never revealed to us by our payment gateway Protx, we keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.
• We keep a record of your purchases with us, this means we can send you information about out of stock items and other items we feel you may be interested in. It also means we can deal a lot quicker with any problems you may experience with your order.
• We keep a record of any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.

Cookies

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Craft and Trimmings Online website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org. However, you should be aware that the Craft and Trimmings Online website (in common with most other shopping web sites) will not work without cookies.

How We Use Your Personal Data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

• Dealing with orders and accounts for the supply of our goods and services.
• Planning and managing Craft and Trimmings Online business activities, including analysing customers' shopping habits and preferences.
• Research.
• Providing you with information about the products and services we offer.

There are only four circumstances where we may share some of your data with others:

• With agents (including credit reference agencies, credit card clearing agencies (Nat West Streamline, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
• In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
• To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

How We DO NOT Use Your Personal Data.

• We will never pass on your email address on to a 3rd party for marketing purposes.
• We never pass on credit card details to anyone.

Data over the Internet

The internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Craft and Trimmings Online, you're agreeing and authorising us to process data in this way.